Knowledge & Guidelines

Transparent information on shipping, payment, returns, quality, and data protection—clear, comprehensible, and customer-oriented.

Shipping & Delivery

We always ship in discreet and neutral packaging. Depending on the destination, delivery is made by DHL or a contracted courier service.

  • Processing time: Orders are usually checked after receipt and prepared for shipping (business days).
  • Delivery time: Depending on the shipping destination and workload, delivery may take up to 10 business days.
  • Order tracking: If available, you will receive a shipping confirmation with tracking information by email.
  • Please note: Delays due to logistics service providers, holidays, or increased shipment volumes are possible.

Tip: Please check your delivery address carefully. Undeliverable shipments can lead to delays and additional shipping costs.

payment terms

Depending on the country and order configuration, the following payment methods are available for orders in our shop:

  • Prepayment: Shipping will take place after full payment has been received.
  • Cash on delivery: Payment is made upon delivery to the courier. Additional fees may be charged by the shipping service provider.

Note: Processing times may vary depending on the payment method. The start of shipping is determined by the successful confirmation of payment.

Returns, Cancellations & Complaints

We ask for your understanding that many items are sealed and require sensitive storage. For reasons of hygiene, product safety, and tamper prevention, we may not be able to accept returns of opened or unsealed goods, to the extent permitted by law.

  • Unopened goods: Please note the applicable legal regulations (right of withdrawal and exceptions).
  • Opened/unsealed goods: May be excluded from revocation, depending on the product and legal situation.
  • Transport damage: Please document any visible damage immediately (photo) and report it to Support right away.
  • Incorrect/missing items: Please contact us promptly with your order number and a brief description.

You can find the binding details in our cancellation policy or in the checkout information. This information does not replace legal advice.

Quality & Documentation

We value standardized processes and comprehensible product documentation. This includes batch-related procedures and consistent quality testing within the scope of our standards.

  • Batch reference: Documentation and allocation of production or filling batches.
  • Quality checks: Tests for consistency, plausibility, and defined specifications within our processes.
  • Transparency: If you have any questions about product information, our support team will be happy to help.
Discreet processing Process documentation Quality standards

Note: We do not make any statements about the effects. Our products are not intended for use on or in the human body.

Data protection & security (GDPR)

The protection of your data is a high priority for us. Personal data is processed in accordance with the provisions of the General Data Protection Regulation (GDPR) and only to the extent necessary.

  • Order processing: Data processing for the execution of orders, shipping, and payment processing.
  • Disclosure: Only to necessary service providers (e.g., shipping, payment) and only to the extent necessary.
  • Your rights: access, rectification, erasure, restriction of processing, and data portability.

You can find complete information in our privacy policy.

Important product information

All products offered are intended exclusively for room aromatization. Use on or in the human body is expressly prohibited. .

  • No consumption.
  • Not for human use.
  • Only available to persons aged 18 and over.

Please also check national regulations and follow the instructions at checkout.

Note: This information is for guidance only and does not replace legal advice. The information provided at checkout and on our legal pages (e.g., cancellation, data protection, terms and conditions) is authoritative.